Mobile Threat Research

Your Enterprise is Most Vulnerable
 via Mobile Devices
(Featuring research from Gartner)

Zimperium Technical Support

Around the clock protection for mobile devices

Continuous Threat Protection & Support for Mobile Devices

Our passion for security never stops and neither does our world-class Customer Support organization. The global Zimperium® Technical Support team is dedicated to resolving your issues quickly and effectively so you can focus on your business – not your mobile devices.

Zimperium® offers highly trained and certified security professionals who can provide the right information, tools, and level of support for your business. Our goal is to address potential issues quickly and efficiently to help you combat today’s advanced mobile threats without compromising your employee’s user experience.

Zimperium Technical Support Programs

Zimperium® Technical Support offers support options for the way you do business. Choose the program and level of support that is right for your organization.

Standard support program

Provided at no cost to our Community zANTI™ users, we are here to support you.

Premium support program

Our Zimperium® Mobile Threat Defense customers receive Premium service.

Platinum support program

An extra service available only to Zimperium® Mobile Threat Defense customers.

Take Advantage of Our Premium Support Benefits

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Automated Major, Minor and Maintenance Software Updates

Major product updates ensure you stay up-to-date with enhanced product features and functionality. Periodic maintenance releases ensure maximum product performance.

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E-Mail, Web & Phone-access* Support

You decide how best you would like to engage with us, we are here and ready to work with you. *Phone-access Support is available to Premium and Platinum customers only.

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Online Knowledge Base, FAQs and Community Forums

Search our online knowledge base for frequently asked questions, common fixes, documentation, and best practice guidelines. Participate in the zCommunity and share with others.

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Quick Start Training*

Your success is a top priority for us. Included at no extra charge with Zimperium® Mobile Threat Defense you will have access to tutorials and live Instructor-led training to ensure you are enabled to succeed and can maximize the benefits of our solutions. *Instructor-led training is available to Platinum customers only.

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Online Support Request Tracking

Receive updates from our team and track the progress of your support requests, ensuring you stay informed and up to date.

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Threat Intelligence Access

To simplify penetration testing zANTI™ has built-in access to continuous vulnerability definition updates and is always up to date with with the most recent exploit and payload data.

Standard Support

Standard Support is provided to all Community users of zANTI™, our award-winning mobile penetration testing toolkit. Standard Support includes all the benefits of Premium Support, without prioritized phone access and Quick Start Training.

Platinum Support

Platinum Support is an optional extra service made available to all Zimperium® Mobile Threat Defense customers. It includes all the benefits of Premium Support, plus access to 24x7 phone-based support, instructor-led Quick Start Training, and more. Please contact your Zimperium® representative for further details.

How To Engage With Our Global Customer Support Team

We believe that your support experience should be easy, adapted to your needs, and should provide options for you to be able to select the way you like to engage with us.

You can interact and receive support in any of the following ways:

You can contact the Zimperium® Customer Support team around the clock at support@zimperium.com


Phone

Zimperium® Mobile Threat Defense Premium Support customers may speak directly to a Technical Support engineer Monday through Friday, between the hours of 9am to 6pm Pacific Time. Zimperium® Platinum Support customers receive 24x7 phone-based support.


Online

All customers may access our Customer Support Portal 24x7 to submit support requests, view progress, access online documentation, or submit feature requests.


Connect with your peers

Join our community forum to connect with Zimperium® Security experts and your industry peers to find solutions, share technical knowledge, and submit product ideas.