844-601-6760
The First Mobile Threat Defense Solution
Leading the Industry with Technology Innovation and Customer Focus
Protecting the Largest Security Gap – Mobile Endpoints
Zimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time, most mobile security was a port from traditional endpoint security technologies.
Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning, patented z9 machine learning-based engine. z9 protects mobile devices from device, network, phishing and application attacks. And as first envisioned, z9 has detected 100% of zero-day mobile exploits in the wild without requiring an update or suffering from the delays and limitations of cloud-based detection—something no other mobile security provider can claim.
Leadership Team
Zimperium’s leadership team includes successful IT and security industry veterans with expertise in GTM, sales, finance, product and customer support.
Investors
Careers
Zimperium is an exciting and fun place to work. We all have a never- ending quest to constantly improve everything around us with a growth mindset. Improve solutions for our customers. Improve ourselves. Improve our industry. If you’re interested in joining a growth-oriented team, we invite you to review our current openings and also reach out to us directly. There may not be a current opening but we are always looking for good people to join the team.
Controller / Assistant Controller
The ideal candidate will have both public accounting and industry experience, having led audits for and teams in enterprise SaaS. In this role, you’ll report directly to the CFO as a key member of his leadership team.
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ABOUT THE JOB
Location: Dallas-Fort Worth
Zimperium is the global leader in mobile device and app security, and we are on a never-ending quest to improve everything around us with a growth mindset. Improve solutions for our customers. Improve our industry. Improve ourselves. If you’re interested in joining an exciting, fun, and growth-oriented team, we would like to hear from you.
As our accounting leader, you will be hands-on across all G&A functions while we scale our process, systems, and team. As a key leader, you will prioritize our core values of excellence and team development & culture. You will balance intellectual curiosity with a track record of making an impact in fast growing companies and you will have the gravitas allowing you to influence people at all levels.
The ideal candidate will have both public accounting and industry experience, having led audits for and teams in enterprise SaaS. In this role, you’ll report directly to the CFO as a key member of his leadership team.
PRIMARY RESPONSIBILITIES:
- Oversee annual audits as the senior interface with external auditors
- Oversee tax preparation and satisfying obligations for franchise, payroll, sales and business taxes
- Prepare & review monthly closes, including bank reconciliations, fixed asset schedules, accruals, journal entries, corporate credit card reconciliations and expense classification by department
- Prepare & review monthly, quarterly, and annual financial statements for management and investors on a timely and accurate basis
- Prepare weekly cash forecasting for review and discussion with CFO & CEO
- Document company policies and procedures to insure efficient financial controls and workflows
- Ensure detailed accounting documentation is prepared and maintained in support of relevant legal and regulatory requirements
- Optimize and streamline revenue operations, including partnering with Sales on proper deal structure and recognition
- Optimize and streamline spend processes, including ongoing vendor contract review
- Partner with Corporate Counsel for equity administration
- Drive transition from Quickbooks to an enterprise ERP, including supporting systems or modules
- Lead a team of 3 direct reports and 5 external agencies, in support of global operations
- Ensure appropriate segregation of responsibilities within the accounting function and between other functions
- Maintain professional and technical knowledge across accounting team
QUALIFICATIONS:
- Enterprise SaaS accounting experience, with particular expertise in revenue recognition and accounting for intangible assets
- Public accounting experience at manager level, and minimum of 5 years leading accounting teams and controls in a fast-paced startup environment
- BA/BS degree in accounting; CPA required
- Team oriented and collaborative approach with the conviction to “hold the line” and to set the tone on accounting judgments
- Clear, concise, and constructive communicator
- Proficiency in multiple enterprise systems (i.e. QuickBooks, NetSuite and Salesforce)
- Strategic thinker with superior business acumen and people leadership skills
Qualified candidates (no 3rd parties) should email their resume and contact information to jobs@zimperium.com.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Business Operations Manager
The Business Operations Manager provides support functions essential to business productivity and predictability. These include planning, reporting, process optimization, enablement, and program implementation. Reporting to the Senior Vice President of Global Operations, this individual works closely with internal and external stakeholders to ensure appropriate objectives and priorities are met across the company.
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JOB RESPONSIBILITIES:
- Monitors the accuracy and efficient distribution of reports and other intelligence essential to the company and recommends revisions to existing reports or assists in the development of new reporting tools as needed.
- Proactively monitors and strives to maintain high levels of quality, accuracy, timeliness, and process consistency in the sales organization’s planning efforts. As needed, coordinates planning activities cross-functionally within the company.
- Identifies opportunities for process improvement and works closely with sales and other management to inspect process quality and prioritize opportunities for improvement. Assists management in understanding process bottlenecks and inconsistencies and facilitates a culture of continuous process improvement.
- Evaluates, implements, and administers enabling technologies including CRM (currently Salesforce.com) and monitors the company’s internal compliance with required standards for maintaining CRM data.
- Builds, coordinates, and delivers training and enablement to sales and sales support personnel across the company.
- Coordinates sales forecasting, planning, and budgeting activities.
- Builds peer support and strong internal-company relationships with other key management personnel and partners with them on various projects and initiatives.
QUALIFICATIONS:
- Four-year college degree from an accredited institution.
- Five years relevant experience in a business-to-business sales environment.
- Demonstrated proficiency managing analytically rigorous initiatives.
- Proven experience managing and administering sales/technology platforms including Salesforce.com, Clari, SalesLoft, Octopost, Duns & Bradstreet, Hoovers, etc.
- Strong written and verbal communication skills and strong PC proficiency including the Microsoft Office suite.
Qualified candidates (no 3rd parties) should email their resume and contact information to jobs@zimperium.com.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Sales Development Representative (SDR) Manager
We are looking for a Sales Development Representative (SDR) Manager to lead a team of Global SDRs. Optimally, the leader will be in Dallas, Texas or North America.
Read MoreThis position will lead a team who generate qualified meetings, identify and expand sales opportunities and ultimately contribute to the sales pipeline and closed business. This includes working closely with sales and marketing as well as metrics and measurements that are essential to the success of the role. This position will provide leadership and planning as well as coaching and training to drive the very best results for the business. This position will be closely aligned with marketing, sales leadership and field sales. The ideal candidate for this role should thoroughly understand inbound and outbound activities, SDR motion technologies such as SalesLoft, modern sales prospecting practices, and have a proven track record leading teams of ISR's or SDR's in the enterprise technology sector. Demonstration of a passion for coaching, mentoring and developing others is essential, as well as thriving in a rapid change and growth environment. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you.
Responsibilities:
- Drive and participate in the recruitment of the very best talent for the SDR team, ensuring a match with Zimperium's core values
- Inspire and lead the SDR team to achieve and exceed targets
- Take full ownership and responsibility of team performance whilst maintaining accurate forecasting and reporting
- Using best practice sales management disciplines to train, coach & develop the SDRs to be successful in their roles and beyond, increasing staff retention and providing career progression
- Leverage key leading indicators for team management purposes as well as skill improvement/skill gaps
- Analyze performance of campaigns reporting the results appropriately as well as recommending & implementing areas for improvement
- Manage inbound lead flow to ensure all inbound leads are worked in line with process and SLAs
- Drive high levels of productivity by ensuring that the appropriate tools are being used as well suggesting alternatives and improvements where relevant
- Optimize call scripts helping team members refine their delivery of the Zimperium sales pitch to achieve the best results
- Work closely with Sales and Marketing leadership to ensure success of online marketing campaigns
Requirements:
- BA or BS in Marketing, Communications, Business or Technology or equivalent work experience
- Experience as a Sales Development Representative
- Experience leading sales development teams in the technology sector with proven success of goal achievement
- Track record of goal/quota achievement
- Proficient with Salesforce.com, SalesLoft (or equivalent) and LinkedIn
- Knowledge of demand generation and lead nurturing/scoring
- Strong written and verbal communications skills
- Technical acumen
Above all we are looking for an individual who has the drive, enthusiasm and passion to shape this new position and team in the company to make it their own; and make it a success in a highly motivated and committed wider team. We expect nothing less than 100% commitment to the success of the role and the company, in return you will learn and be mentored by some of the best sales and market leaders in the industry.
Qualified candidates (no 3rd parties) should email their resume and contact information to jobs@zimperium.com.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Threat Analyst
The Threat Analyst (TA) will provide a detailed analysis of threats and risk posture (Device, Network, Applications, Phishing) across various customer environments. The TA will prioritize critical threats and risks and provide written and verbal recommendations for resolution. The TA will communicate and operationalize these recommendations to customers. The TA will interact with customer SOC teams. These positions are based out of Dallas, TX, and major European cities.
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Responsibilities:
- Prepare Threat Advisory report for customers with analysis and recommended actions
- Conduct Training Sessions with Customer SOC teams
- Investigate and classify the severity for reported forensics from Android and iOS devices
- Conduct first level Malware Analysis for Android and iOS apps
- Conduct Device Threat and Risk Analysis (Jailbroken/Rooted devices, system tampering)
- Conduct Network Threat Analysis from customer event data
- Document the interesting findings (IOCs) and create plans for improved forensics collection
Required Experience & Qualifications:
- Bachelors or Master's degree in computer science, computer engineering, digital forensics, cybersecurity, telecommunications, information assurance, or security studies.
- Minimum 3 years experience as a Threat Analyst or similar SOC role
- Understanding of Android and iOS device forensics
- Knowledge about WiFi Network related MITM Attacks/Tools
- Experience with SQL/Postgres databases
- Python Scripting knowledge
- Excellent oral and written communications skills
- Ability to work with Customer Success Managers and internal Research teams
Qualified candidates (no 3rd parties) should email their resume and contact information to jobs@zimperium.com.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Customer Support Leader
The Customer Support Leader will manage and lead a team of support engineers across different global geographies The right candidate will work with cross-functional teams to drive customer satisfaction and guide the team to diagnose, troubleshoot, and resolve field issues. This position is based out of Dallas, TX.
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Responsibilities:
- Act as the primary escalation point from the support organization for customer escalations
- Manage and mentor support engineers to resolve customer issues based on established priorities & service levels
- Define and drive implementation of support processes, tools, and best practices
- Collaborate with Engineering, QA, and Product Management to address Customer issues and feature requests in a timely manner. Provide technical RCA (Root Cause Analysis) documents on P1 issues and create best practice documents in collaboration with Product Management and Research teams
- Understand Customer priorities, business impact by collaborating with the Customer Success Managers
- Develop and publish support KPI Metrics to the executive management team
Required Experience & Qualifications:
- Experience in building and leading a global team of support engineers for technology startups
- Minimum 12 years of Customer-facing experience working with enterprise solutions
- 2+ years of experience implementing and supporting Mobile application infrastructure
- Strong SQL background/experience
- Good understanding and proven experience in supporting SAAS based cloud web applications, including software methodologies and delivery mechanisms
- Hands-on experience with Python, Java, and SQL Scripting.
- Experience with cloud monitoring solutions such as Datadog
- Excellent oral and written communications skills
- Willingness to learn new technologies, self-driven learner
- Bachelors or Masters in Computer Science or an equivalent technical degree
Technologies & Skills:
- Strong SQL experience with a functional understanding of databases
- Mobile App architecture ( Android/iOS)
- Strong Excel and PowerPoint skills
- Amazon Web Services components, Linux Containers / Docker, OpenStack
- MDM solutions like MS-Intune, VMware-Workspace One, Mobileiron, Citrix, etc.
- SIEM tools like ArchSight, Splunk, etc.
- Android Studio (adb, junit), xCode skills are a plus
Qualified candidates (no 3rd parties) should email their resume and contact information to jobs@zimperium.com.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Mobile Application Researcher/Analyst
Zimperium zLabs invites you to join our group of professionals who perform mobile app analysis for our worldwide customer base (across all markets, and with tens of millions of installs).
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Your responsibilities will include:
- iOS/MacOS app analysis (reversing, pen-testing etc.)
- iOS/MacOS code analysis
- Participate in training customers on secure coding standards for iOS/MacOS apps
- Participating and assisting in risk surveys involving iOS/MacOS apps
- Participate in the development of app analysis tools
Through your work with us, you will be able to learn from the best and gain further experience in:
- App analysis (pen-testing/reversing etc) involving native/hybrid apps
- Conducting risk surveys for the leading companies in the world
- Help the leading companies in the world develop apps securely
- Working with customers
Required Skill Set:
- Familiarity with Mobile application attacks such as OWASP Top 10, Reversing, Debugging and Patching Applications etc.
- Familiarity with the principles of iOS and MacOS application development in C/C++/Objective-C or Swift
- Experience performing security assessments on iOS and MacOS applications
- Familiarity with application design concepts, API, databases and backend servers
Qualified candidates (no 3rd parties) should email their resume and contact information to jobs@zimperium.com.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Site Reliability Engineer (SRE)
As a Site Reliability Engineer (SRE) you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems.
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Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment you’ll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE you’ll be focused on running better production applications and systems.
Responsibilities:
- Design, code, test and deliver software to automate manual operational work
- Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
- Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
- Identify application patterns and analytics in support of better service level objectives
- Design self-healing and resiliency patterns
- Design automated software and product upgrades, change management, and release management solutions
- Participate in the 24x7 support coverage as needed
Qualifications:
- Expertise in at least one technology stack designing, coding, testing, and delivering software
- Proficiency in one or more technology domains, may be a cross-domain expert able to solve complex and mission critical problems within a business or across the firm
- Working knowledge of infrastructure components (e.g. routers, load balancers , cloud products , container systems , compute, storage and networks)
- Excellent debugging and trouble shooting skills
- Prior experience in DevOps and/or application development teams
- Hands on experience using large scale software development, preferably in one of these languages: Java, Python, scripting languages
- Hands on experience of Kubernetes, Docker, Docker Swarm style deployments
- Exposure on data-dog and data-dog monitoring
- Hands on experience of Continuous Delivery tools
- Hands on experience in Unix: Linux and Solaris
- Exposure to Orchestration and configuration management tools for applications
- Experience with infrastructure components utilized in data warehousing or big data environments
- Excellent communication skills, both written and oral appropriately scaled for senior technical and senior business audience
- Ability to work and effectively prioritize in a highly dynamic work environment that includes a global focus
Qualified candidates (no 3rd parties) should email their resume and contact information to jobs@zimperium.com.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Android Researcher
We are looking for a researcher to join Zimperium's research team, zLabs.
Read MoreThe position involves working with multiple teams across the company and includes:
- Android kernel related development
- Enhancing Zimperium’s detection capabilities
- Keeping track with Android’s progress and its impact on Zimperium’s products
Desired Skills:
- Good knowledge of Android internals
- Good knowledge of Linux Kernel
- Reverse engineering skills (kernel, apps)
- Exploitation and vulnerability research experience
Nice-to-Have Skills:
- iOS Experience (kernel, app research)
Qualified candidates (no 3rd parties) should email their resume and contact information to jobs@zimperium.com.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Customer Support Engineer
We are looking for technical expert responsible for supporting the Customers using our solution.
Read MoreTechnical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose and resolve the issues raised by the Customers. Should be team player capable of collaborating with the product, devops and engineering teams.
Responsibilities:
- Product & Domain Expertise - Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
- Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks.
- Roll up your sleeves - Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.
- Customer Advocacy - Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
- Collaborate with internal teams - Work closely with customer success, development and product teams in different time zones to address customer issues.
Desired Skill Set:
- Strong SQL skills, python/ java scripting, Unix skills.
- Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.
- Familiarity to SIEM tools like ArchSight, Splunk, etc.
- Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka.
- The following skills are a plus: Android Studio (adb, junit), xCode.
Qualifications
- Bachelor’s in computer science or information technology or an equivalent engineering degree.
- 5+ years of experience working with Enterprise software solutions, startup experience desirable.
- 5+ years’ experience in customer support roles, preferably with security and mobile device management solution providers.
- Good understanding and proven experience in supporting cloud-based web applications.
- Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
- Self-motivated, extensive troubleshooting skills and knowledge of debugging required.
- Customer oriented and face to face post-sales services experience with excellent communications skills.
- Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.
Qualified candidates (no 3rd parties) should email their resume and contact information to jobs@zimperium.com.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Sales Development Professionals
Zimperium is a global leader in mobile device and app security. We seek high-energy, self-motivated sales development professionals in the US (preferably near Dallas) and in the UK (preferably near London) to follow up with website inquiries and work with potential customers who can benefit from our products and services.
Read MoreAs the first line of communication with prospects, ideal SDRs have a strong understanding of the sales process, excelling at researching leads, starting new relationships, and setting our sales teams up for success. You should be a quick learner with strong communication skills and possess the abilities to articulate our value proposition. Every potential customer is an opportunity for you to help boost top-line revenue growth, customer acquisition levels, and profitability.
Objectives of this Role
- Represent Zimperium's mobile security products and services and help identify how our solutions meet prospective customers needs
- Build relationships and sales opportunities from inbound website inquiries to schedule meetings
- Manage and maintain a pipeline of interested prospects and engage sales executives for the next steps
- Help refine the company's lead generation and marketing practices
Daily and Monthly Responsibilities
- Utilize email, social media, CRM, and outreach software tools to generate new sales opportunities
- Identify prospect's needs and suggest appropriate products/services
- Build trusting relationships with prospects to qualify leads as sales opportunities
- Proactively seek new business opportunities in the market
- Set up meetings or calls between (prospective) customers and sales executives
- Report to sales manager with weekly, monthly, and quarterly results
Required Skills and Qualifications
- Bachelor's degree (preferably in Business, Sales or Marketing) or at least five years of relevant work experience
- 1-3 years of sales experience, with a history of exceeding lead targets
- Strong communication skills via phone, email and social media
- Clean and professional social media profiles
- Proven creative problem-solving approach and strong analytical skills
- Strong desire and ability to move up within a sales organization
- Must have a proficient sales skill set, including persuasive selling, negotiations, closing techniques, pipeline and opportunity development, cross-selling, and the ability to overcome objections.
- Proficient in office productivity software (CRM, Marketing Automation, Word, Excel, PowerPoint, Outlook, GSuite, etc.), and internet research methodology.
- Superior ability to communicate with customers and internal stakeholders, with emphasis on written and verbal communications.
- Ability to build strong personal relationships.
- Ability to grasp technical terminology and concepts.
- Self-disciplined and can work independently and as part of a team
- Willingness to work from a home office
Nice to have
- Master's degree in Business or a related area
- Demonstrated experience as a business development or sales representative for enterprise software or services
Working Conditions
Zimperium provides employees with a flexible working environment. We understand that sometimes you work more effectively in an open space that encourages collaboration. Other times, you need a quiet area, which is why we have a versatile workspace and encourage you to work at home as needed.
Qualified candidates (no 3rd parties) should email their resume and contact information to jobs@zimperium.com.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Software Development Engineer in Test (SDET)
As an SDET on this team, you will be developing test automation, develop the server devices application to support automation and you will be working directly with SDETs, Developers, UX Designers, and Product Managers to ensure quality development and quality of our applications and platforms.
Read MoreWe are looking for a Software Development Engineer in Test (SDET) to join our team in building robust automation tools and frameworks. This person should have a solid understanding of Quality Assurance, knowledge of distributed system design, web application software, and object-oriented design principles. The test software you build should expose defects in services and application code as well as defects at the component and system integration levels.
Basic Qualifications:
- Bachelor’s Degree in Computer Science or related field
- One year of experience as a developer, QA Engineer, or as an SDET including: programmatically test the product, measure test coverage, develop the best automation, drive testability and diagnostic ability into the product, while promoting best practices in quality areas
- Strong foundation in algorithms, data structures, object-oriented programming, and core Computer Science concepts
- Strong understanding of system and application performance characteristics
- Demonstrated ability to own, design, lead and implement test strategies for complex applications and deployment topologies
- Demonstrated ability to communicate with users, other technical teams, and management to collect requirements, describe software product features, and create/explain/defend technical designs
Preferred Qualifications:
- Experience influencing software engineering best practices within your team
- Automation experience (test, integration, build/release) in a distributed environment
- Experience with open-source test tools
- Can juggle testing of multiple projects with multiple development teams
- Ability to triage issues, react well to changes, work with teams and ability to multi-task on multiple products and projects
- Experienced in Agile or Scrum software development methodologies
- Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Qualified candidates (no 3rd parties) should email their resume and contact information to jobs@zimperium.com.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.